Return Merchandise Authorization (RMA) Form
Print out this form by (Clicking here). Completely fill out and sign.
Please place a copy of your form with your return
All return must have a paid shipping return label.
Information shall be completed to avoid delays in processing.
Fax copy to import catch , fax#: 1888-360-4449
please cuntact us when you send a fax or mailling the return
our return address :
15734 Lake Dr
Oak Forest , IL 60452
Company Name: _________
Person to Contact: Day/Evening Telephone #
Fax #:( )_ - E-mail Address: __________
City__________________ State________Zip code__________
ITEM: _______________ ______ QTY TO RETURN:
SERIAL or BOX ID# ( if applicable) _________________
Reason For Return: (please circle the correct option)
a) Product received physical damage in shipping.
b) Wrong merchandise or quantity received (please specify) ____________________________________
c) Customer canceled the order or ordered wrong product. (17% restocking fee will be applied to refund of product)
d) Defective product. customer resposible to return the item to us. (Please specify. Complete description of the defect nature must be included. Additional information may be requested such as test
report, etc.) ____________________________________________________________
Action requested: (please circle the correct option)
a) Replace with correct merchandise
b) Replace with working merchandise
c) Other – (Please explain)
The foregoing statement of facts is hereby certified as correct. I have read all of IMPORT CATCH terms and conditions regarding this sale and return, and agree to be bound by the action taken at IMPORT CATCH sole discretion.
Any merchandise tested “No Problem Found” will be subject to a service inspation fee ($50.00) & all shipping fee, we will be returned to the customer with COD. We strongly recommend you consult with our technician support by calling (1-888-922-7886 EX 2) for a consultation before returning any product. Please allow 10- 14 business days for process of any returned product.
INFORMATION BELOW TO BE COMPLETED BY IMPORT CATCH
Date RMA# issued: RMA# RMA issued by _______
Ship via _______________________________ Account number _________________________