Return Merchandise Authorization (RMA) Form

Print out this form by (Clicking here). Completely fill out and sign.

Please place a copy of your form with your return

All return must have a paid shipping return label.

Information shall be completed to avoid delays in processing.

Fax copy to import catch , fax#: 1888-360-4449

please cuntact us when you send a fax or mailling the return 

 our return address :

15734 Lake Dr

suite 2BR

Oak Forest , IL 60452

Company Name:                                             _________            

Invoice#:                         

 Person to Contact:                                     Day/Evening Telephone #                           

 Fax #:(    )_    -                    E-mail Address:                                          __________

your address:

street:_______________________

City__________________ State________Zip code__________

 ITEM:    _______________                            ______ QTY TO RETURN:                   

 SERIAL or BOX ID# ( if applicable)                                                       _________________

Reason For Return: (please circle the correct option)

  a)     Product received physical damage in shipping.

  b)     Wrong merchandise or quantity received (please specify) ____________________________________

  c)     Customer canceled the order or ordered wrong product.  (17% restocking fee will be   applied to refund of product)

  d)     Defective product. customer resposible to return the item to us. (Please specify. Complete description of the defect nature must be included. Additional information may be requested such as test

 report, etc.) ____________________________________________________________

________________________________________________________________

 Action requested: (please circle the correct option)

 a)     Replace with correct merchandise

 b)     Replace with working merchandise

 c)     Other – (Please explain)                                                                                              

 The foregoing statement of facts is hereby certified as correct.  I have read all of IMPORT CATCH terms and conditions regarding this sale and return, and agree to be bound by the action taken at IMPORT CATCH sole discretion. 

Customer Signature                                                                   

 DISCLAIMER:

 Any merchandise tested “No Problem Found” will be subject to a service inspation fee ($50.00) & all shipping fee, we will be returned to the customer with COD.  We strongly recommend you consult with our technician support by calling (1-888-922-7886 EX 2) for a consultation before returning any product.  Please allow 10- 14 business days for process of any returned product. 

                      INFORMATION BELOW TO BE COMPLETED BY IMPORT CATCH

 Date RMA# issued:                                        RMA#                     RMA issued  by        _______

Ship via _______________________________ Account number _________________________